Thank you for shopping with Tonyleopod
We deliver to the United States only and the following shipping policy applies to all orders.
Order Handling Time
All orders received will be processed and dispatched within 3-7 business days, dependent on the shipping service you have chosen. Please note orders are not picked, shipped, or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, or there are any restrictions due to Covid-19 causing delays you will be notified by mail.
Shipping Rates & Delivery Times
When you place your order shipping charges will be displayed at the checkout.
|
Shipping Method |
Transit Time
|
Shipping Cost |
|
Standard Post Orders Over $75 |
4-15 Business Days |
FREE |
|
Standard Post Orders Under $75 |
4-15 Business Days |
$4.95 |
All Order:
Handling Time: 3-7 business days (Monday to Saturday)
Transit Time: 4-15 Business Days (Monday to Saturday)
NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control.
No restocking fee is to be charged to the consumers for the return of a product.
During Covid19 deliveries may take a little longer.
This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.
What happens next?
You will receive a confirmation email with your order details. This email will contain links to track the status of your order or a number to track the status of your order.
Covid-19 Update
Please keep in mind that carriers may experience delays caused by COVID-19. If there is a significant delay in dispatching your order, our customer service team will contact you via email.
Parcel tracking
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you have not received an email, please check your spam folder. You can track your order at any time on our Order Tracking page.
Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided with the tracking number.
Change of delivery address
For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.
After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.
Incorrect Address
If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
- Withstands high tensile force
- Preserves heat and light radiation
- Nontoxic
- Odorless
- Ecological
- Lightweight
Dues and taxes
All packages are shipped from Tonyleopod. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Return policy
Tonyleopod products come with a 30-day money-back guarantee.
If you purchased a product from us and there is a problem, you can return it within 30 days of your purchase for a full refund. For more information, visit our Return Policy page.
CLICK HERE TO CONTACT US DIRECTLY!
For more information
Contact Us
Contact Time: 24/7
Mail: [email protected]
Phone: +1 336-663-3369
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